Thank you for choosing Victoria Global Services (“we,” “us,” or “Victoria Global”) for your visa and immigration needs. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services and accessing our website, you agree to the terms set forth in this policy.

Information Collection:

1. Client Information: We collect personal and contact information from clients, including names, contact details, email addresses, and relevant details needed for immigration processes.

2. Application Information: Information submitted for immigration consultation, visa processing, and related services may include personal and immigration-specific details.

3. Website Usage Information: Non-personal information, such as browsing activity and interactions with our website, may be collected for analytics and improvement purposes.

4. Lead Generation via TikTok, Meta Ads, and Other Platforms:
   We collect personal information, including names, phone numbers, email addresses, and other contact details, through lead generation forms on platforms such as TikTok and Meta (Facebook, Instagram). This data is collected with the user’s consent for the purposes of contacting them and providing services such as immigration consultation and visa processing.

5. WhatsApp Conversion Data:
   For leads generated via Meta ads, we may use the provided contact information to initiate conversations through WhatsApp. This data is used solely for service-related communication based on the consent provided when submitting the form.

How We Use Your Information:

1. Service Provision: We use your information to provide immigration consultation, visa processing, and related services.

2. Communication: Your contact information is used to respond to inquiries, provide updates, and share relevant information about our services.

3. Marketing:
   With your explicit consent, which is collected via platforms such as TikTok, Meta ads, and WhatsApp, we may use your information to send promotional materials, updates, and special offers about our services.

4. Lead Follow-Up via Social Media Platforms:
   Information collected through TikTok, Meta lead forms, and WhatsApp conversions is used to follow up with individuals interested in our services. This information is used strictly for service-related communication and not shared with unauthorized third parties.

5. WhatsApp Communication:
   For leads generated through Meta ads, we may use WhatsApp to communicate directly with you regarding your inquiry. You may opt out of further communication at any time by notifying us or using WhatsApp’s built-in opt-out options.

Information Sharing:

• Third-Party Sharing: We do not sell your personal information to third parties. However, we may share information with authorized service providers and government agencies as necessary for immigration purposes or as required by law.

• Compliance with Social Media Platforms:
  Information collected via lead forms on TikTok and Meta platforms (including Facebook and Instagram) is handled in accordance with the privacy policies and guidelines of those platforms. We ensure that the data collected is used solely for the purposes outlined at the time of collection, such as contacting you about our services.

Cookie/Tracking Technology:

Our website may use cookies to enhance user experience and gather analytics. You can adjust your browser settings to manage cookie preferences.

Data Security:

We employ reasonable security measures to protect your personal information from unauthorized access. Only authorized personnel have access to this information.

Your Choices:

You have the right to access, correct, or delete your personal information. Opt-out options for marketing communications are provided, and you may withdraw your consent to be contacted at any time.

Third-Party Services:

Our privacy policy applies to our website only. Links to third-party websites are not governed by this policy. Review the privacy policies of linked sites for their practices.

Contact Us:

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

Victoria Global Services
[Address: Grand Hamad Bank Street, Bin Al Sheikh Building, Floor #5, Office #505, Doha, Qatar]
Email: [email protected]
Phone: +974-44153983

Lead Management for TikTok, Meta Ads, and WhatsApp:

• If you have submitted your details via TikTok, Meta ads, or WhatsApp and would like to opt out of receiving further communication or have your information removed, you can contact us directly at the details provided above. You can also use platform-specific options such as unsubscribing from communications on WhatsApp or adjusting your preferences in TikTok and Meta.